A Followup on CoreTrace
In the interest of fairness I promised I would post back once our issues with CoreTrace were resolved. Turns out the performance issues were related to a multicast address that didn’t play well with our network design. The customer had a resource from CoreTrace in, fixed up the issue, and now the performance is what you would expect. Now we’re looking forward to see how we actually integrate this software into our System Platform environment.
It would be interesting to know what applications this company is running because as you know we have found this software totally unacceptable and have had to take a big write off due to it. It cost us not only for the software but many expense hours and down time trying to resolve this issues (and the deviation writeups associated with) created on our systems. I would say I am glad you are working with them to resolve this and that I look forward to utilizing them in the future, but since we haven’t gotten but minimal support and communications from CoreTrace on their Bouncer software I don’t think we will ever pursue them again.