The ArchestrAnaut

Of late we’ve been spending some time with customers just getting them up and running.  Part of that process involves the education process around what each type of node does in the grand scheme of things.  Invariably the question always comes up as to where exactly you should locate an object servers in the logical and physical network architectures.  What I’m thinking about today is probably more around physical placement.

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I had a recent issue with a customer where their InSQL instance just stopped recording data to disk.  It was reading the data coming in just fine, it just wasn’t getting to disk.  I go through the basics but can’t quite get it to come back.  Place a call to tech support.  Turns out the customer is running InSQL 9.0 Patch 01.  My friendly tech support person quickly informed me that my customer was way out of support. 

She said she’d be willing to help just a little bit but she couldn’t really do much until I was at least at Patch 02.  Realistically, she said, I needed to be on Version 10 to give me a fighting chance to get adequate support.  Well, this customer is in an FDA regulated environment so upgrade means months and $$$.

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