The ArchestrAnaut

I had a recent issue with a customer where their InSQL instance just stopped recording data to disk.  It was reading the data coming in just fine, it just wasn’t getting to disk.  I go through the basics but can’t quite get it to come back.  Place a call to tech support.  Turns out the customer is running InSQL 9.0 Patch 01.  My friendly tech support person quickly informed me that my customer was way out of support. 

She said she’d be willing to help just a little bit but she couldn’t really do much until I was at least at Patch 02.  Realistically, she said, I needed to be on Version 10 to give me a fighting chance to get adequate support.  Well, this customer is in an FDA regulated environment so upgrade means months and $$$.

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In the interest of fairness I promised I would post back once our issues with CoreTrace were resolved.  Turns out the performance issues were related to a multicast address that didn’t play well with our network design.  The customer had a resource from CoreTrace in, fixed up the issue, and now the performance is what you would expect.  Now we’re looking forward to see how we actually integrate this software into our System Platform environment.

I had fully intended to write up daily summaries from Ops Manage but I’m not quite that industrious. So instead here are some quick bits I picked up along the way.

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